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Shipping and Delivery

We strive to get your online order in the post or ready for collection within 48 hours from the day the order was placed. In some cases stock must be ordered resulting in a later delivery. In this case you will be notified as soon as possible.  If you have a query about your online shop order please contact your local Farmlands store or call us on 0800 200 600.


How much will delivery cost?
Delivery within the South Island is $10 and $15 to the North Island. We do not currently ship internationally.


When will I receive my order?
Orders will be delivered within 3-5 working days unless otherwise specified. There may be delays if there is no stock available, we will contact you if this is the case. Contact us by either emailing onlineshop@farmlands.co.nz or calling 0800 200 600 if you have any questions.


Where is my order? Can I track my order?
If you're order hasn't arrived or you would like to know how far away it will be, either email us at onlineshop@farmlands.co.nz or call us on 0800 200 600. We will email you to let you know when your order has been processed and dispatched.


Who delivers my order? How are orders delivered?
Most of our orders are sent via courier (Courier Post)


Why have I only received part of my order? Some products are missing from my order, where are the other products I ordered?
If you are missing items from your order please call us on 0800 200 600 so we can investigate this for you asap for you.


Do you ship internationally?
No we currently do not ship orders outside of New Zealand. However we can send orders to a New Zealand address who have arranged to forward on to international customers.


Can I get different products within my order sent to different addresses?
Yes, when you are checking out you will have the opportunity to decide whether your items will be collected, sent to account address or sent to other address. You will only be able to pick up 'buy and collect' items.


Can I pick my online order up from a Farmlands store?
Yes, in our checkout process you can select any Farmlands store to collect your order from instead of having it delivered.