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Card Benefits

Your Farmlands Card gives you access to great value and exclusive deals at Farmlands stores and with our Card Partners – both in-store and online.

 

Getting Started

Before you use your Card for the first time:

  • Set your 4-digit PIN number
  • Sign the back of the Card

 

Making a purchase

Whether you’re shopping in a Farmlands store or with one of our Card Partners:

  • Always have your Card handy.
  • Some Card Partners may swipe the black magnetic strip, or scan the barcode - it depends on their method of accepting payments.
  • When you’re asked to swipe, choose  ‘Credit’ and enter your PIN number. In some cases, a signature will also be required.
  • Keep your Card and PIN secure. No Card Partners should be taking a photo of your Card details. You can find more Card security tips here

 

Shopping Online

We’re growing the number of Card Partners who accept Farmlands Cards online – so you’ll have more ways to shop conveniently. Find an online Card Partner here

 

Finding a Card Partner

With over 7,000 Card Partner locations nationwide, it’s easy to make the most of your Farmlands Card. On the go? Download the Farmlands Card app. Or plan ahead by checking out our Card Partner directory where you can filter by specific products, brands and locations. 

 

Rebates and discounts?

Rebates are the savings shareholders make in-store with Farmlands, at selected Card Partners when you shop with your Farmlands Card, or when services are charged through your Farmlands Account. Rebates are applied to the monthly statement.

Alternatively, some Card Partners offer discounts which are applied at the time that you make the purchase.

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Card PIN

Set a PIN on your card

When you receive your new Farmlands Card, you must secure it by setting a 4-digit PIN as soon as possible. You can set your Farmlands Card PIN at your local Farmlands store. For security reason please bring proof of identity (New Zealand Driver’s License, Passport or Firearms License).  Please ensure you sign the back of the card immediately.

 

Forgotten your PIN

If you need to reset the PIN on your Farmlands Card, please contact us on 0800 200 600.

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Card Security

Misplaced your Card?

Login or register for MyFarmlands, where you can report a lost or stolen Card immediately online or through the Farmlands Card App. This will place a temporary block on your Card. Alternatively, contact us on 0800 200 600 during business hours or email ask@farmlands.co.nz. 

 

Need to Cancel Your Farmlands Card?

To cancel your Card, you have options:

  • Online via MyFarmlands: Under Account Settings, Select 'My Cards' and click 'Manage Card', and 'Request to Cancel Card'. Our team will handle the rest.  
  • Call us on 0800 200 600 during business hours or email ask@farmlands.co.nz

 

Card security tips: Keeping your PIN, passwords and card safe

Your security matters to us. Here’s a few simple tips to help keep your Card and Account details safe.

  • Keep it private - Store your Card and account details in a safe and secure place.
  • Never share - Don’t give out your account number, keep your PIN secret and make sure you don’t allow other people to use your Card or Card details.
  • No photos - Do not take or send photos of your Card details to anyone including Farmlands Card Partners.

 

Noticed something unusual?

If your Farmlands Card becomes compromised, or you spot suspicious activity please notify us immediately via MyFarmlands or by calling 0800 200 600. 

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Card Expiry/Renewal

What should I do when my new Card arrives?

  1. Set your 4-digit PIN number. You can do this at your local Farmlands store. Please bring your new Card and proof of identity (New Zealand driver’s license, passport or firearms). 
  2. Sign the back of your Card. As soon as you receive your Card, sign the back – only the person named on the front should do this. If it’s a replacement for an expiring or damaged Card, and you’ve already set a PIN, you can keep using the same one – you're good to go!
  3. Cut your old Farmlands Card in half. Ensure you cut through the magnetic strip completely before you put it in the rubbish. 

 

How do I request an additional Card?

If you would like an additional Card for someone linked to your account, you can request that by logging into MyFarmlands and under the ‘My Cards’ section, select the option to request an additional Card. Please note: All additional Cardholders are required to have proof of address and a valid ID. 

 

My Farmlands Card is due to expire

Farmlands Cards will expire after 4 years. Farmlands will automatically send you a new Card. We will contact you prior to the Card expiring with further information about delivery. If you don’t receive a new Card prior to it expiring, please call 0800 200 600 or email ask@farmlands.co.nz

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Card Troubleshooting

My Farmlands Card isn’t working, what should I do?

If you have checked the below and the Card is still not working, please take a note of any error message that appears at the Point of Sale and contact us on 0800 200 600 or email ask@farmlands.co.nz

  • Check the Card is active and has not expired.
  • Check for any damages to the Card e.g the magnetic strip is scratched.
  • Check you have selected Credit at the point of sale. If the Card is being put through an EFTPOS system you must select Credit and then enter your pin number.
  • Entering an incorrect PIN number. If you enter the wrong PIN 3 times in a row the Card will be temporarily blocked for 10 minutes. If you require a PIN reset, please call 0800 200 600. For security reason we do not reset PIN’s via email.
  • Ensuring you are within your credit limit. You can check your current balance through MyFarmlands or within the Farmlands Card app.
  • Ensure you are using the card at a valid Farmlands Card Partner store. You can check out the list of all Farmlands Card Partners.

 

My Card is damaged, what should I do?

If your Card is damaged, please contact us on 0800 200 600 and we will organise to reissue you a replacement Card. If the new Card is replacing a current Card that is expiring or damaged and a PIN was already set on the original Card, then you can use your previous PIN and you are ready to go!

You should receive your replacement Card within 7 – 10 working days. 

 

My name has changed; how do I update my name and contact details on my Account and Cards?

If your name has changed and you wish to update your account and Card details, please contact 0800 200 600 or email ask@farmlands.co.nz

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