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Shipping and Delivery

Rewards
Once a request for a Reward has been made, it cannot be cancelled or changed for a Reward of any other form.

All Rewards are subject to availability and substitutions may be necessary. Where you redeem Choices Rewards Points for a Reward that is not available, you can elect for us to refund the Choices Rewards Points or send you an alternative Reward of the same value.

We may at any time without notice withdraw, limit, modify or cancel the continued availability of a Reward or the number of Choices Rewards Points required to obtain a Reward.

While we have taken care to ensure that any information provided about a Reward is from reliable sources, such information is published in good faith and we cannot warrant its accuracy. Product images are indicative only. Please refer to the product description for detail of the Reward.

In requesting a liquor reward, the shareholder certifies that he/she is 18 years of age or older.

Gift Cards and eVouchers
Gift cards and eVouchers are only available in denominations as advertised on the Choices Rewards website.

All rewards in the form of gift cards and eVouchers must be used by the expiry date shown on the gift card and eVouchers (if applicable). Additional Terms and Conditions may also be stated on the gift card and eVouchers and are imposed by the relevant retailer. It is your responsibility to satisfy any terms and conditions imposed by the retailer. To the extent permitted by law, Farmlands is in no way responsible for the quality or suitability of any goods or services purchased using gift cards and eVouchers.

Once ordered, eVouchers cannot be cancelled or replaced. Gift cards and eVouchers cannot be cancelled or refunded if lost or stolen.

Delivery
You are responsible for ensuring that the delivery address you provide at the time of redemption is correct. Rewards will only be delivered to New Zealand addresses. We are not responsible for lost or stolen rewards after they have been issued or sent.

Gift cards and merchandise rewards are sent via a “Signature Required Courier” so you must provide a New Zealand address where someone is available during the day to sign for the delivery.

Gift cards will be dispatched within 5 business days of the date of order. Merchandise rewards (excluding pick up in store items redeemed) will be dispatched within 15 business days of the date of order.

If the reward(s) has not been received within the stipulated time, please email us at orders@choicesrewards.co.nz or call 0800 200 600 between 9:00am and 5:00pm, Monday to Friday. To the extent permitted by law we are not liable for any losses you may suffer as a result of late delivery of a reward.

Rewards are considered to be delivered where you have not notified us of non-delivery within 1 month from the date of order. We will not replace a reward or refund you for a reward after this period other than in accordance with our Returns and Refunds policy.


 


 

Can't find what you're looking for?

Get in touch with the Choices Team.

0800 200 600 - option 4   |  choices@farmlands.co.nz