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Braveheart is the most ambitious transformation programme our co-operative has ever undertaken. Over the coming weeks and months, we will be making some important changes our shareholders need to be aware of. We need your support to help us, so we can provide you with a better service in the future.
WHEN IS THIS HAPPENING?We will be staggering the transition to our new system over a few months, starting in August. Some parts of the system can be changed over in a few hours, while others will take place over weekends. Our shareholders will unfortunately experience interruptions depending on where they are in the country. We will keep our shareholders informed through our Farmlanders in-store, our Contact Centre and with updates on www.farmlands.co.nz
PLEASE BEAR WITH US!To make sure everything goes smoothly, there will be times when our system – both for staff (Contact Centre) and for shareholders (our website) will be unavailable. In addition to this, the Farmlands webstore will be closed during this time. We appreciate your patience.
SYSTEM UPGRADES
When we cut-over to our new system in early August, our Contact Centre and the MyFarmlands online service will be unable to process certain requests. This is because we need to transition everything from the old system into our new one, which will take some time.Examples of requests that will be delayed include:
Farmlands hopes to have these services re-instated as soon as possible through our new system, however we appreciate your patience during these times.As we switch over to the new system, shareholders may have a ‘blast from the past’ in-store! When one of our stores transfers to the Dynamics 365 system, other stores will not be able to access the system. During these times, we’ll be going back to the original shareholder experience – pen, paper and plenty of smiles.
Want to learn more?Phone 0800 200 600Email ask@farmlands.co.nz