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Online Shop Policies

The Online Shop is made available to you under the following policies and conditions:

Delivery
We strive to get your online order in the post or ready for collection within 48 hours from the day the order was placed. In some cases stock must be ordered resulting in a later delivery. In this case you will be notified as soon as possible. If you have a query about your online shop order please contact your a Farmlands store or call us on 0800 200 600.


Freight Charges
$10.00 South Island and $15.00 North Island (amount is subject to change) for freight will be charged for each order that requires delivery. Please note that extra freight charges may apply at the discretion of the Farmlands store completing the order, you will be contacted to confirm prior to order being sent.


Orders from outside of New Zealand
We do not currently ship products outside of New Zealand, however overseas credit card customers can purchase products to be sent to a New Zealand address.


Contacting us
Contact details for individual stores may be found via our Store Locator. Alteratively if you have a general query you can contact us via onlineshop@farmlands.co.nz.


Vouchers
At this time vouchers cannot be redeemed at the Online Shop. Please visit your local Farmlands store to redeem vouchers.


Electronic Payment
Electronic payments through this site are highly secure. Your credit card details are encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not divulged to the store owner, and are only seen by the authorised payment processing network, Payment Express NZ.


Prices/Currencies
Prices in our Online Shop are listed in New Zealand dollars (NZD). All prices include GST (Goods and Services Tax).


Legal Jurisdiction
All activities on this website are conducted under the laws of the jurisdiction of New Zealand, unless otherwise stated. The following sections describe how that jurisdiction is applied to this website.


Privacy
We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be corrected. The Privacy Act in New Zealand makes allowance for a fair and reasonable charge to be levied for this action if required.

The Privacy Act in New Zealand sets out 12 information principals dealing with the collection, holding, use and disclosure of personal information. In summary the 12 principals are:

  1. Purpose of collection of personal information
  2. Source of personal information
  3. Collection of information from subject
  4. Manner of collection of personal information
  5. Storage and security of personal information
  6. Access to personal information.
  7. Correction of personal information
  8. Accuracy, etc of personal information to be checked before use
  9. Agency not to keep personal information for longer than necessary.
    Principle 10 Limits on use of personal information
  10. Limits on disclosure of personal information
  11. Unique identifiers.

If you have a Privacy issue with this online store, you should contact the Privacy Officer for this company or the Office of the Privacy Commissioner in New Zealand. Further information is available at the Office's website at http://www.privacy.org.nz

Animal remedies and Agchemicals are registered pursuant to the ACVM act 1997. For further information visit www.nzfsa.govt.nz/acvm/