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Have your say.

Help us make Farmlands work better for you. Your feedback shapes how we support customers, improve our services, and deliver a better experience across Farmlands.

Start survey Join Over The Fence
Your voice matters

Share your experience.

As a co-op, our customers are at the heart of everything we do. Your feedback helps us recognise what's working well and improve the experiences that matter most to you. Had a recent experience with us? We'd love to hear about it. Complete our short survey and go in our monthly draw to win a $250 shopping voucher (Ts and Cs apply).

Start survey
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Research panel

Want to be more involved?

Join our Over the Fence research panel and help shape the future of Farmlands, from new ideas and products to the services we provide. From time to time, we'll reach out with a short survey, a quick chat, or an early peek at something new.

Join Over The Fence
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Real change from real feedback

You said. We listened.

Your feedback makes a real difference. Here are just some of the improvements made based on what our customers told us.

You don't always get the advice you need.

We've invested in team expertise and introduced our Product Champions programme across stores. Now we have 120+ Product Champions nationwide, with specialist expertise across fencing, water and horticulture.

There were too many places to manage your rural needs.

We've simplified the FarmlandsPRO experience, making it easier to manage rural supplies, Accounts, Cards and statements all in one place.

The service experience stands out.

We celebrate your feedback by ensuring it gets back to our teams and across the wider business so great service can be recognised and celebrated.

Farmlands Shout Out

Had a great experience?

At Farmlands, we are passionate about going the extra mile for our shareholders – and we need your help to acknowledge our outstanding team members that have gone the extra mile for you!

The Farmlands Shout Out programme is a way for you to let us know if one of our team members has made your experience with Farmlands a great one.

Simply complete the form below and let us know the Farmlands team member you would like to Shout Out to!

Recognise a Farmlands staff member
FarmlandsPRO in action: Two people talking in a sunny field with cows in the background. One person is wearing a cap and holding a phone.
More ways to share

Got something else to share?

Big or small, we'd love to hear from you.

Something not quite right?

Let us know so we can help make it right.
Need help with your Account?

If you've got an issue with your Account, we're here to help.
Need to make a complaint?

View our Complaints Policy for the formal complaints process.

Tell us what matters.

Your voice helps us build a better Farmlands.

Start surveyShare feedback