Using your Card.
Before you use your Card for the first time:
- Sign your Card: The cardholder named on the front must sign the back before first use.
- Set your PIN in-store: Visit your nearest Farmlands store to set your PIN and protect your account. Bring a valid photo ID (NZ Driver Licence, Passport, or Firearms Licence).
Ask 'Can I put this on my Farmlands Card?' at every shop. Watch savings accumulate on your monthly statement.
Some Card Partners may swipe the black magnetic strip, or scan the barcode – it depends on their method of accepting payments.
- When you're asked to swipe, choose 'Credit' and enter your PIN. In some cases, a signature will also be required.
- Keep your Card and PIN secure. No Card Partners should be taking a photo of your Card details.
In the Farmlands Card Partner Directory, where you can filter by specific products, brands and locations.
Yes, at Farmlands stores and a growing selection of Farmlands Card Partners. Find an online Card Partner by toggling to 'View online Card Partners' in the directory.
The savings that stack up when you use your Farmlands Card.
- Rebates are savings applied to your Farmlands Account after purchase and appear on your monthly statement.
- Discounts are applied instantly at the time of purchase by selected Card Partners.
Keeping your Card secure.
If your Card is lost, stolen, or your PIN is compromised, act immediately - manage it via MyFarmlands, FarmlandsPRO, or call 0800 200 600.
You can request to cancel a Card:
- Online via MyFarmlands or FarmlandsPRO under Account Settings - click 'Cards', then select the relevant Card to review. Click 'Request to Cancel Card' and our team will handle the rest.
- Call us on 0800 200 600 during business hours
- Email ask@farmlands.co.nz
To reset the PIN on your Farmlands Card, please call 0800 200 600.
Report your Card lost either:
- Online via MyFarmlands or FarmlandsPRO. This will place an immediate temporary block on your Card.
- Call 0800 200 600 during business hours
- Email ask@farmlands.co.nz
If your Card is lost, stolen or damaged and you require a replacement, there is a one-off fee of $10 + GST per Card.
Additional & Replacement Cards.
Need extra Cards for your business or household? Request additional Cards online via MyFarmlands or FarmlandsPRO under 'Cards', then select 'Request Additional Cards' or click here
Important:
- Only authorised people on the Account can request Cards for others.
- Once submitted, each additional cardholder will receive an email to complete the application, including proof of address, valid photo ID, and agreement to terms and conditions.
- Additional Cards can only be processed once all required information has been received.
If you get a new card during the year, you'll only pay for the remaining months of that calendar year – not the full annual fee.
How it's calculated: (Annual fee/12) × number of full months remaining until 31 December (starting from the month after your card is approved).
Example: If your card is approved in June, you'll be charged for 6 months (July to December). Calculation: ($72 ÷ 12) × 6 = $36 + GST.
Farmlands Cards expire every 4 years. We'll automatically send you a new Card before your current Card expires.
If you don't receive a new Card prior to it expiring, please call 0800 200 600 or email ask@farmlands.co.nz.
No. Due to security, you can only have one card per person on the account.
Card troubleshooting.
Before contacting us, check:
- Your Card hasn't expired
- The Card isn't damaged (e.g. the magnetic strip is scratched)
- You have selected 'Credit' at the terminal
- You have entered the correct PIN. (Note: if you enter the wrong PIN 3 times in a row, your Card will be temporarily blocked for 10 minutes. PIN resets cannot be completed by email - please call 0800 200 600.)
- You're within your credit limit. Check your current balance at MyFarmlands or FarmlandsPRO.
- The store is a valid Farmlands Card Partner.
If you still need help, call 0800 200 600 or email ask@farmlands.co.nz. Please note any error message shown at the terminal.
If your Card is damaged, call us on 0800 200 600. We'll arrange a replacement Card for you. Replacement Cards usually arrive within 7-10 working days.
If your Card is lost, stolen or damaged and you require a replacement, there is a one-off fee of $10 + GST per Card.
To update your details, call 0800 200 600 or email ask@farmlands.co.nz.
Keeping your PIN, passwords and Card safe
Card security tips.
Your security matters to us. Here are a few simple tips to help keep your Card and Account details secure.
- Keep it secure. Store your Card and account details in a safe and secure place.
- Keep it private. Never share your account number or PIN, and don't allow others to use your Card or Card details.
- No photos. Never take or send photos of your Card details, including to Farmlands Card Partners.
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