Help and Support
Statements and Payments.
Understand your Farmlands statement, manage your payments, and keep track of your account balance and rebates. In this guide you can learn how to view your monthly statement, understand charges and rebates, update statement email addresses, make payments and manage overdue balances.
How to view your statement.
View or download your statement anytime through:
- MyFarmlands
- FarmlandsPRO
Go to Billing → Statements. From there you can:
- view current and previous statements
- download PDF copies
- update statement email addresses
You can choose up to two email addresses to receive your monthly statement.
To update your statement email address:
- Log in to MyFarmlands or FarmlandsPRO
- Go to Account Settings
- Update the Statement Email field
- Select Submit Request
Changes are usually processed within 5 working days. To add another recipient, select 'Add another email'.
If you prefer paper statements, you can request delivery by post through standard NZ Post (fees apply).
Statements are available anytime, free of charge, through MyFarmlands and FarmlandsPRO.
If you request additional statement copies through our Customer Hub by phone or email, a fee of $25 + GST per copy will apply. Any charges will be included on your following monthly statement.
Understanding your statement.
Closing Balance shows what is currently owed and the payment due date.
Quick Summary provides an overview of your account activity for the month, including:
- Opening Balance: any balance carried forward from the previous month, including overdue balances or credits.
- This Month's Transactions Less Your Rebates: your total purchases for the month, minus any rebates earned.
- Total Due: the full amount payable, including current charges, outstanding amounts and credit applied.
Your selected payment method and due date are also shown here.
Last Month's Balance: the total amount that was due last month and the payment received. If your account is overdue, details will appear on the last page of your statement.
Current Charges: purchases made using your Farmlands Account in the previous month. Each transaction includes:
- Purchase date
- Farmlands Card number associated with the purchase (only the last 3 digits of your 16-digit Card number are displayed)
- Invoice number
- Category code for accounting purposes
- Goods supplied line by line and where the purchase was made
Purchase Expenditure Definitions:
- Gross $ - the total purchase amount before rebates have been applied
- Rebate $ - the rebate or discount applied to the purchase
- Net $ (Incl. GST) - the final purchase amount after rebates, including GST
- GST on Net $ - the GST included in the final purchase amount
The final page of your statement shows:
- your current account balance
- any overdue amounts
- your total amount due
If you have a direct debit set up, this section will also show the amount to be deducted and the date the payment will be taken from your bank account.
Important: if you make a one-off payment by credit card or internet banking, please make the payment before the 15th of the month. This allows enough time for your Direct Debit amount to automatically adjust and avoid overpayment.
Ways to pay.
Direct Debit is our preferred payment method. The amount you owe will automatically be deducted on the 20th of each month.
Set up Direct Debit:
- Log in to your Account via MyFarmlands (personal or lifestyle use) or FarmlandsPRO (best for business use)
- Select Payment Methods
- Select Register for Direct Debit
- Follow the setup instructions
You'll receive a confirmation email once your request has been submitted.
You'll need photo ID to register online and your bank account details.
You can pay your Farmlands Account at any Farmlands local store. Simply bring your Farmlands statement with you when making payment.
Accepted payment methods:
- Cash
- EFTPOS
- Debit Card
- Credit Card*
*Credit Card and contactless payments incur a 2% surcharge.
Make a one-off payment using Visa or Mastercard* through MyFarmlands or FarmlandsPRO.
To make a payment:
- Log in to your Account via MyFarmlands or FarmlandsPRO
- Go to Payments
- Select Pay by Credit Card
- Follow the instructions to complete your payment
Your account balance will update within 1-3 working days.
*A 2% surcharge applies. Credit Card payments cannot be made over the phone. Any Credit Card payments made before the 15th of the month will automatically adjust your 20th of the month payment.
You can pay through your bank's online banking service:
- Search Farmlands and select 'Farmlands Co-operative Society Ltd' as a registered bill payee
- Enter your Farmlands Account name as Payee Particulars
- Use your 9-digit Farmlands account number for Payee Code and Reference (this can be found at the top of your Statement)
Your account balance will update within 1-3 working days.
Important: payments are due by the 20th of the month. Any payments made before the 15th of the month will automatically adjust your 20th of the month direct debit payment (if set up).
Farm Flexi is your revolving credit option, exclusive to Farmlands Shareholders. The idea is simple - put your farming inputs on your Farm Flexi and pay it off when you get paid from them (or earlier if you choose).
Common queries.
Payments must be made in full on the 20th of the month. Your due date is shown on your monthly statement.
If your first direct debit attempt is unsuccessful, we'll automatically retry the payment within 2-4 days. If the second attempt also fails, please make payment through internet banking to avoid overdue fees or interest charges.
If an account is left unpaid after the due date:
- you will be charged default interest
- Farmlands may reverse any discounts or rebates
Default interest is 24% per annum and is calculated by multiplying the amount in default at the end of the day by a daily default interest rate. The daily default interest rate is calculated by dividing the default interest rate by 365. Default interest is debited to your account monthly until the account is paid in full.
Overdue Account Reminder: if your account remains unpaid, we will contact you by phone, email, or text to remind you of the overdue balance and request immediate payment. Your account will be updated once we receive your payment.
Your 9-digit Farmlands Account number is at the top of every page on your statement. You can also find it when logged into MyFarmlands or FarmlandsPRO.
Your direct debit will automatically adjust if:
- you made manual payments to your account between the 1st and the 15th of the month, or
- a credit has been applied to your account between the 1st and the 15th of the month
This helps ensure you're only charged the remaining balance owing on your account.
If you notice a transaction or charge you don't recognise, you can:
- Select 'Query My Statement' from your statement email and complete the online form, or
- Contact the Card Partner directly for partner-related charges
:quality(85):format(webp))