Farmlands Returns and Refunds Policy

This policy governs Returns and Refunds for goods sold by Farmlands at our Retail Sites and through online sales channels. This policy does not cover purchases made using the Farmlands Card at third party vendors.

Change of Mind
Farmlands goes beyond the requirements of the law by allowing for returns and refunds of purchases within 30 days with proof of purchase for change of mind and providing the Terms and Conditions of this policy are met.

  1. Proof of Purchase
    Farmlands requires proof of purchase for the return and refund of goods. Acceptable forms of proof of purchase include:
    • Receipt or Invoice
    • Packing Slip
    • Farmlands Statement

  2. Faulty Goods and Warranty Claims
    Farmlands is committed to meeting the requirements of the law.

    Nothing contained within this Policy will reduce your rights in seeking remedy where goods are found to be faulty or subject to a Warranty Claim.

    Any goods that are subject to a warranty claim will be returned to Farmlands’ Supplier for review and assessment. No refund will be issued until such time as a claim has been accepted by the supplier. Where a Supplier rejects a warranty claim, Farmlands will not be liable for refunding the value of the goods.

  3. Goods that will not be accepted as Returns
    Unless faulty and subject to a Warranty Claim, Farmlands does not accept returns of the following goods:
    Seed (including where this is unopened); agrichemicals (including where this is unopened); nutrition products (Feed, Supplements, etc.); temperature Sensitive Goods (i.e. Vaccines); underwear; food items; consumables (i.e. creams, lotions); goods no longer in new or saleable condition; goods subject to normal wear and tear; goods purchased more than 30 days prior; damaged goods (warranty requests); special orders; or expired products.

    Please be aware that any postage or freight costs incurred with the purchase of goods are not refundable.

    A restocking fee may be charged by Farmlands at their discretion.
  4. Like for like Refunds
    Where possible Farmlands will make a refund to the same method of payment that was used to make the original purchase.
  5. Locations
    Farmlands will accept returned goods at any Farmlands branch. Online purchases can also be returned to any Farmlands branch.

    Applicable Laws:
    • Fair Trading Act 1986
    • Consumer Guarantees Act 1993 (sales for non-business purposes / consumer use)
    • Contract and Commercial Law Act 2017 (sales for business purposes / in trade)